These policies will aid users determine how Affinity Accounting & Tax fulfills orders and payments made by credit card via the payment processor Stripe. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of New Mexico. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. 

Fulfillment Policy 

At Affinity Accounting & Tax, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

Delivery Policy 

At Affinity Accounting & Tax, we provide accounting and tax services. We deliver our services to clients via electronic and telephonic means pursuant to our client’s requests and the agreed upon signed engagement letter.

Refunds 

We may offer refunds in the following conditions: 

• You were accidently double charged for the same service.

Exceptions 

Notwithstanding other provisions of this Policy, we refuse to grant refunds if: 

• You received what you ordered, but simply changed your mind about the service.
• You did not like your purchase or realized you had no use of it.
• You do not agree with the outcome of your services.

Return Policy 

At Affinity Accounting & Tax we provide accounting services.  Our refund policy has been explained above.

Cancellation Policy 

The following are to note: Once an engagement letter has been signed, cancellations for tax services are not permitted. Cancelation for bookkeeping and payroll services are permitted with 30 days written notice.

Project Abandonment 

If after repeated attempts by Affinity Accounting & Tax to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to our requests and such continues for a period of thirty (30) days, the project will, Client hereby provides its agreement to such forfeiture of any amounts of the Fees or deposits that have been paid by the Client for the Services as purchased or as described in the original engagement letter,  wherever applicable. 

How to make a complaint 

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy due to being overcharged on future months, you must send an email to admin@affinityaccountingtax.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer 

Service Contact Details For inquiries or comments regarding this Policy, customers may email admin@affinityaccountingtax.com or telephone (505) 800-5690.